Privacy Policy Commitment Statement
Your personal information is protected and used with care under South African law.
Introduction to Our Privacy Policy
At Diridjefavitiva, we recognise the importance of safeguarding your privacy. This policy explains what information we collect, how we use it, and how we keep it secure. Our practices align with the Protection of Personal Information Act (POPIA) and GDPR requirements.
This document applies to all users who interact with our services, website, or communications. By using our platform, you agree to the terms outlined below regarding data collection and protection. Please read this policy carefully for your own understanding.
Information We Collect and Use
We collect personal and technical information directly from you and automatically through our website. This is used to operate our services, enhance user experience, and comply with legal obligations.
Direct Information Provided by You
- Contact details such as your name, email, or phone number.
- Information submitted through forms or customer support requests.
- Preferences and settings chosen within your user account.
- Feedback, survey responses, or reviews you provide.
- Any communications sent directly to our team.
Automatic Data Collected Online
- IP address and browser type when you visit our website.
- Device information, including model and operating system.
- Website usage patterns and page visit history.
- Cookie data to improve your browsing experience.
- Log files for troubleshooting and system security.
How We Use Your Data
Your data is used for service delivery, communication, analytics, and to improve our platform. We may also process information as required by law or regulation.
- To provide access to our website and services.
- To respond to inquiries or support requests.
- To personalise your website experience.
- For analytics and website improvement.
- For security monitoring and fraud prevention.
- To meet legal and regulatory obligations.
- To send relevant service updates or notices.
Our Commitment: We treat your personal information with respect and maintain robust security measures. We will not sell your data or share it with unauthorised third parties under any circumstances.
How Your Data May Be Shared
We only share information with trusted service providers or if required by law. Any sharing is performed with your privacy rights in mind and according to strict legal standards.
Trusted Service Providers
We partner with reputable vendors who help us operate and maintain our website. These partners only access data needed for their function and must adhere to our privacy requirements.
Legal Compliance and Obligations
We may disclose your data to comply with South African laws, regulations, or valid legal processes as necessary.
Anonymous Statistics and Analytics
Aggregated or anonymised data may be used for reporting or analysis, never to identify individuals.
Your Rights and Choices
You have the right to access, correct, delete, or restrict the processing of your personal information. Contact us to exercise any of these rights or for further guidance.
- Request access to your stored personal information.
- Ask for correction of inaccurate or outdated data.
- Request removal of your information from our systems.
- Request your data in a portable electronic format.
- Object to certain types of data processing activities.
- Request limits on the processing of your data.
Contact us at any time for questions about your rights or if you need help managing your personal information.
How We Protect Your Data
We implement technical and organisational safeguards to prevent unauthorised access, loss, or misuse of your data.
Technical Security Measures
- Encryption of data in transit and at rest.
- Secure servers and regular software updates.
- Firewalls and intrusion detection systems.
- Routine vulnerability assessments.
Organisational Security Measures
- Staff access restricted by role and necessity.
- Confidentiality agreements for all employees.
- Mandatory data protection training.
- Regular audits of data handling practices.
How Long We Retain Your Data
We keep your data only as long as necessary for our business and legal requirements. Retention times vary by data type and purpose.
- Kept as long as you have an active account.
- Stored for service improvement and analytics.
- Retained for customer support and record-keeping.
- Held to comply with accounting regulations.
- Kept as long as you opt in for updates.
Data is securely deleted when it is no longer required or at your request.
Transferring Data Across Borders
Your data may be processed or stored outside South Africa, but we ensure equivalent protection through contracts and safeguards.
- Transfers only to countries with adequate data protection laws.
- Use of standard contractual clauses where required.
- Vendor due diligence to ensure data safety.
- User consent obtained for cross-border transfers.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing, remember preferences, and improve performance. You can control cookies via your browser settings.
Types of Cookies We Use
- Required for core website functionality and security.
- Help us analyse website usage and improve content.
- Remember your settings and personal preferences.
- Enable enhanced features and smoother navigation.
You may disable cookies, but some website features may not function correctly.
Updates to This Privacy Policy
We may revise this policy to reflect changes in law or our practices. Updates will be posted here with the effective date indicated below.
- Policy updates announced on our website.
- Direct email notifications for major changes.
- Effective date clearly stated at top of policy.
- Archived versions available upon request.
Check this page regularly to stay informed about policy changes.
Contact Us About Privacy
Reach out for privacy questions or to exercise your data rights.
Diridjefavitiva
2 Ncondo Place, Umhlanga, Durban 4320 South Africa
Phone: +27(53)8259637
Policy last updated on June 15, 2026.
This policy takes effect June 20, 2026.